Aspiga Returns

UNITED KINGDOM RETURNS POLICY 

If you are not completely satisfied with any items in your order, you can return them within 14 days of receipt of your order. To receive a full refund, all returned items must be in a resaleable condition and returned new, unused and in the original packaging with all Aspiga garment tags and labels attached. Our digital portal offers hassle-free returns and easy exchanges, with no extra shipping charges for exchanges.

We now offer an option for pre-paid returns. Simply purchase a Royal Mail return label through our online returns portal. Either print out the return label or take the QR code to your Royal Mail post office to get it printed. Then post your parcel at your local Royal Mail post office.

Please complete our Online Returns Form HERE

If you wish, you may also process a return or exchange at any Aspiga store for free, within 14 days of receipt of your order. Please have your delivery note at hand or provide a member of staff with your order number in order for us to be able to process your request.

Christmas returns: Orders placed on or after 12th November qualify for our extended returns policy, which runs until 14th January.

If you need an extension on our returns policy, please let us know by getting in contact via [email protected] or calling us on +44 (0)207 627 5166.

If you are having difficulty accessing our portal, please send your parcel back to us from your local post office to Aspiga Returns c/o Torque, Wortley Moor Road, Wortley, Leeds, LS12 4JH and state in the notes section on your despatch note how you would like to proceed with your return. For an exchange please tell us which colour or size you would like to exchange for. The product must be the same style to exchange.

If you have lost your returns form, please include a note stating the items you are returning, your name, order number, contact details, the items you are returning and why, whether you would like a refund/exchange. If it’s an exchange you'd like then check the item is in stock then specify what colour/size you would like instead. Then simply send back to our returns address.

Regrettably, we do not offer free returns. Consequently any delivery and postage charges are non-refundable unless your order is incorrect or faulty. Please get in touch if this is the case. For your peace of mind please make sure you ask for a stamped ‘Certificate of Posting’ to keep as a receipt, as we cannot take responsibility for items that for whatever reason fail to reach Aspiga HQ.

INTERNATIONAL RETURNS POLICY 

We are more than happy to offer you a full refund on all goods returned to us in resalable condition within 30 days of purchase. Therefore, please try your sandals on a carpeted surface until you are sure that they are destined for your wardrobe.

Purchases made outside the UK may be subject to customs and duty fees which you, the customer, is responsible for and must pay. You are responsible for the postage cost to return your items.

Regrettably, delivery charges are non-refundable unless your order is incorrect or faulty. For your peace of mind please make sure you ask for a stamped ‘Certificate of Posting’ to keep as a receipt, as we cannot take responsibility for items that for whatever reason fail to reach Aspiga HQ.

FAULTY ITEMS 

Please carefully check your items when they arrive to ensure you are completely satisfied. Should you receive a faulty/damaged item, please email us at [email protected] to let us know and then follow the Returns Procedure above.

For faulty items that have been worn/used or returns that are outside of our Returns Policy please email us at [email protected] for further assistance. We cannot make any promises, but we will check it out and may offer a refund at our discretion.

Earrings - For hygiene purposes, we regret that we are unable to offer refunds or exchanges on earrings.

Swimwear - For hygiene purposes, when trying on all swimwear for size, please keep your knickers on ladies....and gentlemen. If the plastic hygiene sticker has been removed we will unfortunately not be able to refund you..

WHAT HAPPENS NEXT 

We will email you as soon as we have processed your returned item(s). Refunds will be credited back via the original method of payment. Please allow up to 14 days for returns to be processed.

STOCK AVAILABILITY 

Unfortunately despite our best efforts, we can’t 100% guarantee that we have all items in stock permanently. If an item is out of stock, please drop us an email and we can advise you when the item will next be available and get it out to you as soon as humanly possible.

 

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